Jim Welch
Engineering and Pre-Sales Solutions Leader


At DENSO, Bestmile, Ridecell, TomTom, and deCarta/Uber, I've recruited, mentored and led solutions engineering teams to deliver cloud native solutions that drive sales results. Primary focus areas include new mobility services (MaaS), autonomous mobility on demand, location based services (LBS) and fleet management/logistics.
  • 2019 - present: DENSO - Head of Mobility Platform Services Architecture
  • 2018 - 2019: Bestmile - Senior Director Solutions Engineering
  • 2016 - 2018: Ridecell - Senior Director Solutions Engineering
  • 2015 - 2016: TomTom | Business Development Manager
  • 2007 - 2015: deCarta (acquired by Uber) | Senior Director Sales Engineering
  • 1993 - 2007: MobileSoft | CTO founder (acquired by Zenitel)
  • Work Experience

    Southfield, MI
    April 2019 – Present
    Head of Mobility Platform Services Architecture
    Member of leadership team tasked with defining all operational support models, customer engagement processes, and associated monitoring metrics for SaaS mobility services platform.
    • Responsibility for launch of new mobility service initiatives in coordination with OEM partners and platform providers.
    • Member of leadership team tasked with defining all operational support models, customer engagement processes, and associated monitoring metrics for SaaS mobility services platform.
    San Francisco, CA
    February 2018 – April 2019
    Global Director Solutions Engineering
    Global director of all pre-sales and launch activities focused on autonomous shuttle programs for public transit agencies/operators and private shared mobility services.
    • Successful launch of a high-growth, differentiated ride hailing mobility service
    San Francisco
    November 2015 – February 2018
    Senior Director Solutions Engineering
    Grew and led a distributed pre-sales engineering team responsible for all technical aspects of pipeline sales opportunities. Acted as player-coach working with the complete end-to-end mobility solution provided by Ridecell - full stack and mobile environments
    • Defined, developed, and delivered the initial version of mobility management platform. Result: close of the contract with the highest profile company in the autonomous space today
    San Jose, CA
    June 2015 – November 2015
    Business Development Manager - Customer Success
    Assigned to Uber Technologies account for identifying, qualifying, and leading customer account activities. Coordinated business and transition activities in conjunction with management and project teams.
    • Secured nearly $4M in forecasted 2016 revenue for TomTom’s location services product unit.
    San Francisco, CA
    October 2007 – June 2015
    Senior Director Professional Services
    Manage a combined team of internal project managers, offshore development resources, and third party contractors in specifying, designing, and delivering LBS solutions that leverage deCarta's products and services.
    • Coordinated the development and delivery of four private label personal navigation and connected navigation products to a leading consumer electronics retailer in the US. Result: Genesis of a new category of connected personal navigation device for a major US consumer electronics retailer.
    • Spearheaded the pre-sales, solution architecture, and delivery of a mobile, online navigation application for the leading personal navigation provider in Europe. Result: Opened new partnerships and sales channels for the company.
    Seattle, WA
    June 1993 – September 2007
    CTO - Founder
    Dublin, OH/Seattle, WA CTO and founder of company providing fleet management and mobility applications to the transportation industry. Supervise the specification,development,testing,delivery and service of on-demand dispatch solutions.
    • Develop sales and distribution channels for wireless solutions through international divisions of Motorola, Inc. in Europe and the Pacific Rim. Result:launched products in seven international markets with more than 75,000 mobile subscribers.
    • Successfully launched a suite of mobile messaging products in partnership with a major European carrier that leveraged location based services(LBS) and mobile payment services(m-payment).
    • Coordinated the successful partnership among technology providers in the development of a mobility product for a major European transit agency.Result:Solution exceeded the requirements of all of the stakeholders.
    Seattle, WA
    October 1991 – November 1994
    Senior Software Engineer
    Managed team in developing computer-aided dispatch applications for the transportation and utility industries. Responsible for product positioning, market analysis, and channel development.
    • Led the development of an Internet gateway to a leading private wireless network. Result: on-time delivery and industry adoption of this pioneering messaging gateway – one of the first wireless email delivery systems.
    San Diego, CA
    May 1986 – May 1991
    Surface Warfare Officer/Nuclear Engineering Officer
    Technical manager and supervisor of nuclear propulsion plant operations, production work schedules and quality assurance programs.


    Dublin, Ohio


    • 1982


      United States Naval Academy

      BS Computer Science

      Annapolis, MD

      • #1 graduate in major
      • Top 5% of all graduates
    • 2000


      The Ohio State University Fisher College of Business

      Masters Business Administration

      Columbus, OH

      • Entrepreneurship emphasis


    Amazon Web Services (AWS)
    Cloud Native Architecture
    Software Development
    Mobile Applications
    Customer Success
    Navigation Systems
    Enterprise Software
    Solution Selling
    Military Leadership
    Location Based Services
    Technical Project Leadership
    Cross-functional Team Leadership
    Professional Services
    Agile Methodologies
    Cloud Development
    Product Management
    Mobile Technology
    Mobile Devices
    GPS Applications


    Texas Mobility Summit - 2019

    Plenary sessions and presentation on Bestmile Service Design

    Smart Columbus - Mobility Hackathon - 2018

    Sponsor, speaking and mentoring


    '...incredibly dedicated hard worker, outstanding technical professional and consummate professional.'
    '...works exceedingly well with customers.'
    '...would re-hire Jim in an instant.'
    '...smart and creative great at engaging with customers.'
    '...truly professional in all his interactions with colleagues and customers.
    Tom Sexton
    INRIX/Here Technologies VP Business Development/Senior Partner Manager
    '...very good at everything I have seen him do.'
    '...a tireless advocate for customers inside the company and a tactful representative of the company in front of them.'
    '....a great technical leader.'
    '...hands-on when needed and otherwise comfortable in delegating.'
    '...would love to work with him again.'